![]() We are more than happy to resolve your issue free of charge! I look forward to your response on the reply and thank you again for your support. Here is the reply in case you did not get it. I can actually see that we replied to you about 2 hours ago. We really appreciate your patience and for deciding to support a small Canadian business like us. This is the truth and is why we are behind. We did have our fall collection go viral and as a result, had to work overtime to get all the orders fulfilled. First of all please know that we do not copy and paste the responses to our reviews. This has been a extremely frustrating experience, and I do not feel that anything is being done to correct the situation at all. Their products are cute, but I would spend your money elsewhere. This company is underprepared, unable to manage workflow, and awful at customer communication. I still have not received my package and a solid answer about my order. I was thrilled to have been supporting a Canadian run business, and one that helps animals at that however now I wish I never ordered from them. Every single email is a copy and paste email, and I have noticed that almost every single reply to a bad review on here is copy and pasted. However, even now that they have found my emails in their box of “lost” emails, I still haven’t received an answer to my question. I understood that they were “overwhelmed” and was patient the entire time. I even asked that when I received the package, if I could send the collar back for an exchange. ![]() ![]() I had re-emailed twice after within 3 weeks, inquiring the same thing, hoping that in the time they were backed up, they would be able to possibly make the change. I received an automated email, saying that they had received my message and their response time was about 30 minutes. I had emailed the company inquiring about making a change to my order, before it was shipped out. Ordered a tag, collar, leash, and harness for both of my dogs on October 3rd, almost $300CAD worth. ![]()
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